The golden ring of Khorezm

Алишер Таксанов: литературный дневник

A NEW TOURIST PRODUCT


International organizations and travel agencies are currently preparing a program to develop a hospitality industry in Uzbekistan's Khorezm and Karakalpakstan provinces under the brand name "The Golden Ring of Khorezm." For this purpose MBM Group has conducted a study to order of the Institute for International Cooperation of the German Adult Education Association (IIZ/DVV) within the UNESCO program to develop tourism and increase the income of residents of the Aral Sea region. The study aimed at revealing the region's problems and involving local human resources in the development of a sustainable tourist infrastructure.


CULTURAL AND HISTORICAL POTENTIAL


The Khorezm and Karakalpakstan provinces have many natural, historical, and architectural monuments to attract ethnographic and ecology tourists. The Khorezm region alone has 300 monuments left by civilizations of thousands years ago. The region was part of the ancient Great Silk Road that encouraged the building of cultural and religious objects here. In recent years the region's tourist potential has increased due to the appearance of some new objects, including the Savitsky museum in Nukus displaying unique masterpieces of Uzbek, Russian, and Soviet avant-garde painting. The shrinking Aral Sea also attracts tourists who visit the local ship cemetery.


TOURIST INFRASTRUCTURE


The existing tourist infrastructure of Khorezm and Karakalpakstan does not meet the region's potential. The reasons are a lack of investments, problems with freshwater supply and health care, the ecological disaster of the shrinking Aral Sea, the low standard of living of the population, and underdeveloped transport communications.
Nukus, the capital of Karakalpakstan, has three hotels, the largest of which can accommodate 288 tourists. According to experts, however, these hotels do not meet present-day requirements in terms of their equipment and services. In spite of this, they received more than 1,200 foreign tourists last year.
Six to seven yurts, each capable of accommodating 10 people, are set near the historical monument Ayaz-kala between April and November. The yurts have shower rooms and toilets. However, not all tourists, especially elderly people, can stay in such conditions.
The Khorezm province has 23 tourist organizations. The region's 16 private hotels can accommodate 800 tourists. Three hotels belong to the national tourist company, Uzbektourism.
In January-September 2004 Khorezm received 52,500 tourists, including 19,400 foreign visitors. Most of the foreign tourists came from Germany, France, and Japan, and were people of retirement age.


TOURIST SERVICE


The study assessed the quality of tourist services in the above regions and Uzbekistan in general. Catering services caused dissatisfaction with 30-40 percent of the respondents, and only 5-15 percent were satisfied with the catering quality.
According to experts, a majority of the tourist personnel in Khorezm and Karakalpakstan are unaware of the latest methods of organizing and running a tourist business. Most people involved in the local tourist industry lack the knowledge and skills required for serving foreign guests and know little about hotel and restaurant business, advertisement, accounting, and tourist marketing.
The tourist industry also suffers from bureaucratic difficulties in obtaining different licenses, patents, and certificates. A serious obstacle is the high prices of tickets for domestic and international flights run by Uzbekistan's national airlines company, Uzbekistan Khavo Yullari. Flights to the country's major tourist centers fly via Tashkent, which negatively affects the competitiveness of tourist products of companies in remote regions.
Nukus, for example, has few shops selling souvenirs or handicraft articles, and the local catering sector force tourist companies to bring fresh water and food products.


TRAINING SPECIALISTS FOR TOURIST INDUSTRY


The study is aimed at determining spheres for training specialists for the tourist industry. The most needed spheres are tourist management, foreign languages, marketing, chambermaid and waiter service, restaurant business, accounting, and organization of tourist business and relevant legislation.



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